Focus on your business while we keep the lights on. 24/7 proactive monitoring, incident response, and optimisation for your entire IT estate — backed by SLAs.
hSemuTechHub's managed services team acts as an extension of your IT department — handling the day-to-day operations, security patching, capacity planning, and incident response so your internal teams can focus on strategic work.
We provide tiered SLAs, a dedicated support portal, and monthly operational reviews to ensure your systems always perform at their best.
Round-the-clock eyes on your infrastructure with automated alerting and on-call escalation paths.
Defined SLAs for acknowledgement and resolution — P1 incidents addressed within 15 minutes.
Monthly performance and cost reviews with actionable recommendations — we improve before problems occur.
Comprehensive managed IT services for every layer of your stack
Full-stack observability with Prometheus, Grafana, Datadog, or your preferred tooling. Intelligent alerts with reduced noise and automated runbooks.
Defined escalation paths, on-call rotations, post-incident reviews, and root cause analysis to prevent recurrence.
Automated OS and application patching on a tested, scheduled cycle — with rollback plans and change management processes.
Automated daily backups, off-site replication, quarterly DR drills, and documented recovery procedures with tested RTOs and RPOs.
Endpoint protection, firewall management, identity governance, vulnerability scanning, and security incident handling.
Monthly FinOps reviews, resource right-sizing recommendations, reservation planning, and budgeting alerts to keep cloud costs in check.
We're fully operational and monitoring your environment within days
We document your full estate — infrastructure, applications, dependencies, and existing monitoring coverage.
Deploy monitoring agents, configure alerting thresholds, set up the support portal, and define escalation paths.
Knowledge transfer, runbook creation, and a live handover session — your team stays in control.
Monthly reporting, quarterly reviews, and continuous improvement — your environment gets better over time.
Let our team take on the operational burden so yours can focus on what matters most.